Here's the sitch: I had Comcast until I moved about 2 weeks ago. They were expensive but I got all my channels, and after a bit of tweaking, was able to get a decent download rate on torrents (they throttle torrent traffic).
I canceled their service on March 23. I did it in person at 9 a.m., returned the box, and the moment I did, literally, everything shut off in my apartment.
I was looking at my checking account this morning and noticed they had taken $161.39 directly from my checking account (as I had direct debit set up) on
March 31, which, hello, WTF?
After I called once I learned they charge a month in advance, and I would be credited $156.10.
Okay...but then I thought about it. Wait a second. What happened to that other 5 bucks? They billed me for
April when they weren't supposed to, and then keep 5 dollars of my money, PLUS the eight days I didn't use service for the remainder of March? Hells to the no.
I called them back and spoke with the lovely Ashley. We were on the phone for half an hour, in which I was trying to explain the problem as succinctly as possible: Comcast billed me for April, and I want that whole $161.39 back, PLUS a refund for the eight days I didn't use the service at the end of March. When people have service outages they get credits on their account. I wanted something like that.
At first she wanted to give me just the month of April, but I explained that they had billed me for the full month of March back in February, and since I didn't
use the whole month, I should get what amounts to eight days of credit.
As I explained this she was typing it all out into an e-mail to her supervisor, and then told me the supervisor would make sure the account was credited. Thanks I said, but can I have the exact amount?
She asked me for my phone number to call me back, and I gave it to her, assuming I'd never hear from dear, sweet Ashley again. But she called me back, as promised! Crazy!
As I waited I did a little calculator math, and figured that the cost of one day of service from a typical 30-day month was about $5.37. Multiply that by 8, and it's a good chunk of change.
She had figured that out too, but based it on my actual monthly charges, which were a little less. Finally, she told me I will be getting (*fingers crossed*) a check for $203.96!!! WHOO.
Now with any luck, that check will actually arrive! (And yes, I made sure they had my new address, LOL).